FAQs
In which Pittsburgh neighborhoods do you provide services?
  • Bloomfield
  • Downtown
  • East Liberty
  • Edgewood
  • Friendship
  • Highland Park
  • Lawrenceville
  • Regent Square
  • Point Breeze
  • Shadyside
  • Southside
  • Squirrel Hill
How do I pay for my walks?
You can leave cash or a check for us to pick up at your home. You can also pay online using a credit card through our website.
How long have you been walking dogs?
Meghan has been in the pet care business for over three years, but she’s cared for pets of her own most of her life. 
Are you insured?
We are insured and bonded through Pet Sitters Associates
Will you still come walk my dog if the weather is bad?
Yes! Unless it is unsafe to travel due to severe weather, we will be there to walk your dog.
Sometimes I get stuck at work and need someone to feed and walk my dog in the evening. Can you help?
You bet – even if it’s last minute! Just give us a call or send a text, and we will do our best to accommodate you. 
My dog needs medication. Can you give him his pill or shot?
Yes, we are experienced in administering many types of pet medication. We are also certified in pet first aid.
My dog is training for his Canine Good Citizen test. Will you use the same commands I've been using?
Absolutely! Just let us know which ones you are using, and we’ll be sure to use them as well. We understand the importance of consistency!
How do I know if my dog was walked?
When our walkers and sitters pick up your dog, he or she checks in and when they finish, he or she checks out. The Crate Escape Pgh uses software with GPS tracking capabilities that allow us to see when and where your walker or sitter checked in and checked out.
I'd like to hire you! What's my first step?
Click HERE to call or send us an email. We will get back to you right away to schedule a consultation.
Policies
New Customer Consultation
The Crate Escape Pgh owner, Meghan Sullivan, will schedule a consultation with you and your dog before we start services. This free consultation will last about 30-45 minutes and will take place in your home. The consultation gives us an opportunity to meet you and your dog! Please have these with you during the consultation:

2 sets of house keys
A copy of your dog’s vaccination records
Consultations can be scheduled on weekday afternoons or evenings.

Key Policy

Please have two sets of house keys at the time of your consultation to begin service. We would be happy to arrange a time to pick up your keys, but there will be a $5.00 fee.

Adventure Requirements

Before your dog can go on an Adventure, he or she must:

Know the basics commands of sit, stay, come, wait, and no.
Have recall skills to be part of an off-leash Adventure.
Be compatible with other dogs and humans.
Your dog should also have prior experience being in an off-leash park setting, but it is not required.

Billing
The Crate Escape Pgh billing period runs from Saturday through Friday. We invoice clients every Friday for the prior seven days of service. You will only be billed for services completed by us.
Late Payment Fee
There will be a $25 charge for late payments past 15 days.
Canceling Services
We understand that our clients lead busy lives. That’s why we offer online scheduling and a flexible cancellation policy. You can cancel your services up to 24 hours before they are scheduled at no charge. However, there’s a $5.00 cancellation fee if you cancel services with less than 24 hours notice of your scheduled services.
Overnight Services Payment
If you require overnight sitting services for seven days or more, The Crate Escape Pgh requires a 20% deposit.
Walker Arrival Time
Your walker will arrive to your home during your two-hour window. Unfortunately, we can’t guarantee a specific time within that two-hour window because of the potential for unforeseen delays walkers may encounter, as well as travel time.
Sick Days and Vacation Days for Walkers and Sitters
The Crate Escape Pgh is a team of professional dog walkers and sitters who work together when an employee needs to take a sick day or vacation day. If this happens to your scheduled walker, we guarantee there will be someone to fill in.
In-Home Overnights
12 hours of consecutive care in your home. We are unable to job share with anyone other than a professional sitter.
Vaccinations & Year-Round Treatment Solutions
All dogs under our care must be up-to-date on vaccinations.

They must also be on flea, tick, and heartworm control programs, such as Advantage II and Frontline Plus year round.

In Case of Emergency
If an emergency arises or if there is cause for medical concern, The Crate Escape Pgh walkers/sitters are instructed to call you (the owner).

The Crate Escape Pgh has every dog’s veterinarian information on file. If your dog is in a life-threatening situation, we will take him/her directly to his/her veterinarian. We would continue to call you until you’ve been notified.

Pet Behavior
The Crate Escape Pgh reserves the right to refuse or terminate services for a dog that is a danger to our walkers. We will contact you immediately if this decision is made. Unfortunately, we can’t care for dogs with a history of biting or ones who are aggressive.
Services on Holidays
The Crate Escape recognizes the following national holidays:

New Years Day
Martin Luther King Jr. Day
President’s Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Thanksgiving
Christmas Day

On these days, we do not perform regularly scheduled outings. But, you can still schedule service on a holiday. To schedule a holiday outing, contact us no less than one week before the holiday. A $10 fee is added to any service scheduled on a holiday.

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